Privacy Policy
1. Introduction
At Taxi 9211, accessible at https://taxi9211.com, we are firmly committed to protecting your personal information and respecting your privacy. We take the responsibility to safeguard your data seriously and aim to handle all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how your personal data is collected, used, stored, and shared when you engage with our services or use our website.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others (collectively, “users”) who access www.taxi9211.com or use the services we offer. For the purposes of GDPR and other applicable data protection regulations, Taxi 9211 is the “data controller” with respect to the personal information we collect from you. This means we determine the purposes and methods of processing your data.
If you are a resident of California, this Policy is also designed to comply with the CCPA and applicable US privacy laws.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Information related to how you use our website, including your IP address, browser type, operating system, referral URLs, access times, and pages viewed.
b. Account Data
Details you provide when creating or managing an account, such as your full name, postal address, email address, and phone number.
c. Profile Data
Information regarding your preferences, purchase history, travel habits, and behavior on our platform to better personalize your experience.
d. Communication Data
Records of your correspondence with us, including support queries, submitted forms, complaints, or email communications.
e. Technical Data
Information from your device and network connection such as device identifiers, device model, location data (when enabled), system configurations, and crash logs.
f. Transaction Data
Details related to services you have booked or paid for through our platform, including billing information, order history, and delivery-related data.
g. Preference Data
Your communication and marketing preferences, subscriptions, consent to receive updates, and expressed interests in specific features or services.
4. Legal Bases for Processing
We rely on the following legal bases to collect and process personal data:
– Contractual necessity: To fulfill our obligations to provide services you have requested, such as ride bookings or customer support.
– Legitimate interests: To operate and improve our services, detect fraud, personalize content, and ensure security.
– Consent: For non-essential data processing activities, particularly for marketing communications and the use of non-essential cookies.
– Legal obligations: To comply with applicable laws, regulatory requirements, or enforceable governmental requests.
5. Your Rights
You have the following rights under GDPR, CCPA, and other applicable privacy laws:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete personal data.
– Right to Erasure (Right to be Forgotten): You may ask us to delete your data under certain conditions.
– Right to Restriction of Processing: You may request we limit the way we use your data.
– Right to Data Portability: You may request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to certain uses of your data based on legitimate interests or for marketing purposes.
– Right to Non-Discrimination: Under the CCPA, you have the right not to receive discriminatory treatment for exercising any privacy rights.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse. These include:
– Data encryption in transit and at rest
– Role-based access control and multi-factor authentication
– Regular system backups and security testing
– Staff training in data protection and information security
Although we strive to protect your personal data, no system can guarantee complete security. We advise all users to safeguard their login credentials and report suspicious activity.
7. International Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with similar protections, we ensure appropriate safeguards are applied. These may include:
– Standard Contractual Clauses approved by the European Commission
– Binding Corporate Rules
– Regulatory adequacy decisions
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected or to comply with legal, accounting, or regulatory requirements. The retention periods include:
– Account Data and Communication Data: Retained as long as your account is active and for up to 6 years thereafter for legal compliance.
– Usage and Technical Data: Retained for up to 24 months for analytics and troubleshooting.
– Transaction Data: Retained for 7 years for tax and statutory compliance.
– Marketing Preferences and Consent Records: Retained until you withdraw your consent or after 2 years of inactivity.
9. Cookie Policy
We use cookies and similar technologies to enhance your user experience and improve functionality. Cookies used on taxi9211.com fall into the following categories:
– Essential Cookies: Necessary for site operation and security, such as session identifiers and login credentials.
– Functional Cookies: Enable personalization like saved preferences or language settings.
– Performance & Analytics Cookies: Help us analyze website traffic and identify usability improvements via third-party tools, such as Google Analytics.
– Advertising Cookies: May be used to deliver relevant ads and measure their effectiveness, only with your prior consent.
10. Cookie Management & Compliance
You have the right to manage your cookie preferences at any time. Upon first visit, you will be presented with a choice to accept or decline non-essential cookies in line with GDPR ePrivacy Directive and CCPA guidelines.
You can also control cookie settings through your browser and opt out of tracking technologies from third-party advertising networks. Note that disabling essential cookies may affect site functionality.
11. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that data from a user under 13 has been collected without verifiable parental consent, we will take appropriate measures to deactivate the account and delete the data.
12. Policy Updates and Notifications
This Privacy Policy is subject to periodic updates to reflect legal or operational changes. When material changes are made, we will provide you with appropriate notice, such as a banner on our site or direct email notification where legally required. We encourage users to review this Policy regularly to remain informed about how we protect your information.
13. Contact
If you have any questions regarding this Privacy Policy, your personal data, or your data rights, please contact us at:
Email: [email protected]
Website: https://taxi9211.com
We are committed to privacy compliance and transparency. Should you have any inquiries or concerns about our handling of your data, do not hesitate to reach out.