Privacy Policy for Taxi9211.com
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes access timestamps, page views, interaction patterns, device information, browser type, referring website, IP address, and geographical location. This information is collected through automated logging systems, cookies, and analytics tools and may include session duration, booking patterns, and navigation paths. The source of this data is our analytics software and server logs. We process this information for several important purposes, including service optimization, security monitoring, fraud prevention, and user experience improvement, which enables us to enhance platform performance, detect suspicious activities, and personalize user experiences. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, phone number, billing information, account preferences, and communication settings. This information is collected through registration forms, account updates, and direct user input and may include password hashes, account status, and verification details. The source of this data is the user’s direct submission during account creation and management. We process this information for several important purposes, including account authentication, service provision, communication delivery, and payment processing, which enables us to maintain secure user accounts, process transportation requests, and provide customer support. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes ride history, preferred locations, payment methods, driver ratings, and service preferences. This information is collected through booking history, user preferences settings, and feedback forms and may include saved addresses, favorite drivers, and special requirements. The source of this data is your direct input and service usage. We process this information for several important purposes, including service personalization, ride matching, preference management, and service improvement, which enables us to provide tailored transportation services, improve matching algorithms, and enhance user experience. The legal basis for this processing is our legitimate interests in providing and improving our transportation services.
Your Rights:
Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to view your complete profile, review your usage history, and access all personal information we hold about you. To exercise this right, you can submit a formal request through our dedicated privacy portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification: You have the right to request correction of inaccurate personal data and complete any incomplete personal data we hold. This includes the ability to update profile information, correct contact details, and modify account preferences. To exercise this right, you can use our account settings panel or submit a formal correction request. We will process your request within 15 days and may require account verification, supporting documentation, and specific details about the information to be corrected.
Right to Erasure: You have the right to request the deletion of your personal data under specific circumstances prescribed by law. This includes the ability to delete your account, remove specific data entries, and withdraw processing consent. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will respond within 30 days and may require password confirmation, identity verification, and explicit confirmation of deletion requests.
Right to Restrict Processing: You have the right to limit how we use your personal data when you have legitimate reasons for doing so. This includes the ability to pause data processing, limit data usage, and temporarily suspend account activities. To exercise this right, you can submit a processing restriction request through our privacy settings or contact our support team. We will respond within 7 days and may require account ownership verification, specific restriction parameters, and reason documentation.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to export your ride history, download account data, and transfer profile information. To exercise this right, you can use our data export tool or submit a portability request. We will respond within 14 days and may require two-factor authentication, format specifications, and destination controller information.Data Processing and Security Measures
We process Service Data which includes ride details, pickup/dropoff locations, route information, and driver assignments. This processing involves automated scheduling systems and GPS tracking, enabling us to provide efficient transportation services. For example, in the context of transportation, this includes real-time route optimization and driver-passenger matching. The legal basis for this processing is contractual necessity and legitimate interests, specifically to fulfill our transportation service obligations.
We process Technical Data which includes device information, IP addresses, browser type, and system logs. This processing involves automated data collection and analysis, enabling us to maintain service functionality and security. For example, in the context of transportation, this includes mobile app performance optimization and booking system reliability. The legal basis for this processing is legitimate interests, specifically to ensure proper technical operation of our services.
We process Communication Data which includes customer support interactions, ride feedback, and service notifications. This processing involves message logging and response management, enabling us to provide customer support and service updates. For example, in the context of transportation, this includes driver-passenger communications and ride status notifications. The legal basis for this processing is contractual necessity and legitimate interests.
We process Transaction Data which includes payment information, ride costs, and billing records. This processing involves secure payment processing and financial record-keeping, enabling us to manage service payments and accounting. For example, in the context of transportation, this includes fare calculations and payment processing. The legal basis for this processing is contractual necessity and legal obligations.
We process Preference Data which includes ride preferences, saved locations, and service customizations. This processing involves preference management and personalization systems, enabling us to provide tailored transportation services. For example, in the context of transportation, this includes preferred routes and vehicle type preferences. The legal basis for this processing is consent and legitimate interests.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and certified compliance frameworks. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001, GDPR, and local data protection regulations, ensuring compliance with international privacy standards. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with tax and legal requirements
Usage Data: 2 years to maintain service quality and analyze patterns
Transaction Records: 7 years to meet financial regulations and tax requirements
Communication History: 3 years to handle disputes and maintain service quality
Technical Logs: 1 year for security and performance optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for taxi9211.com
Essential cookies serve fundamental functions for our transportation booking platform. These cookies process authentication tokens, session data, and security parameters to enable core website operations. For example, they maintain your logged-in status while booking a taxi and ensure your booking details remain secure throughout the transaction process.
Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain secure sessions, and ensure proper site operations. We use them specifically for:
– User authentication during booking processes
– Security measures to protect payment information
– Basic site operations including ride scheduling
– Session management for ongoing bookings
– Technical stability during fare calculations
Functional cookies enhance your experience by remembering your preferences. They enable:
– Language preferences for international travelers
– Region-specific content including local taxi services
– User interface customization for frequent riders
– Feature optimization for booking flows
– Personalized settings such as preferred payment methods
Analytics cookies help us understand user behavior. They collect information about:
– Page interactions with our booking system
– Navigation patterns through service options
– Feature usage in ride scheduling
– Session duration during booking processes
– User preferences for transportation services
Performance cookies assess and improve website operation by:
– Monitoring site speed during peak booking times
– Identifying technical issues in the reservation system
– Optimizing content delivery for real-time updates
– Analyzing user experience in the booking flow
– Tracking system performance for ride matching
Cookie Management
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms for data collection
– Data minimization in ride processing
– Purpose limitation for collected information
– Storage limitations on booking data
– Processing transparency in all operations
CCPA Compliance
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
COPPA Compliance
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Updates and Changes
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for taxi9211.com and covers all associated services within the transportation industry.